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Hispanic Chamber of Commerce of East Tennessee



job Mar 13 2014

Personal Banker - Knoxville/Cedar Bluff TN areas - Bilingual Spanish Required

Bank of America

Job number: 1400010861

Job Description: Personal Bankers (PBs) are responsible for offering and selling financial products and services (i. e. Credit Cards, CDs, Loans) to both consumer and small business customers. Routinely work with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending best products, services and solutions to meet those needs. Ensure the customer's needs are met by partnering with the appropriate specialist and /or teammate to serve the customer's banking, small business, mortgage and investment needs. PB helps to create an excellent customer experience. Proactively manage risk in every business, product, and service transaction leveraging the Risk Framework. Demonstrate Bank of America core values. Understand and live the values that support our culture. Treat all customers equally and fairly. Adhere to policies and procedures. Stay informed of key priorities and business updates. Execute sales and service plays and processes. May be required to work weekends and/or extended hours and regular reliable attendance is critical. Qualifications Required Skills: Minumum of one year successful sales experience in a salary plus incentive environment with individual sales goals where you routinely met or exceeded defined goals and accountabilities Minumum of one year of customer service experience Skilled in assessing customer/client needs, providing solid advice/recommendations, and building customer relationships based on mutual trust in order to optimize sales opportunities to new and existing customers/clients Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration Applies strong critical thinking and problem solving skills to meet customer's needs Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements Excellent oral and written communication skills with strong influencing skills Pass personal banker ore-employment assessment Bilingual Spanish (fluent verbal and written) skills Must be willing to work within 25 miles of this store/location to be considered for this opportunity Desired skills: Demonstrated leadership and assertiveness


Suhery Caballero
(305) 817-4510

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