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Hispanic Chamber of Commerce of East Tennessee



job Nov 12 2014

Retail Sales and Service Associate I

MDM Human Resource Consulting

MDM Human Resource Consulting

Retail Sales and Service Associate I


Job Description: Basic Role and Responsibilities

Perform basic sales and related duties as prescribed to ensure the company meet and exceed financial

expectations and requirements. Be aware of guidelines across a variety of sales functions and related duties

as assigned. May perform a variety of sales related duties as required but not limited to: customer interaction,

cashier, customer contracts, product warranties, stocking, and customer service, inventory and display

reconciliation. Must be self-motivated, reliable, excellent people skills and willing to work weekends and/or

holidays. May be required to work at other locations to accommodate business needs during peak times.

Electronic/mobile phone knowledge and repairs a plus.


Position Reports to: Team Leader; Sometimes referred to as Team Manager or Supervisor.

Hours and Compensation: The hours and days for this position vary: Monday through Sunday.

Salary: Base pay per hour plus possible commission and quota based incentives, with opportunity for growth.


Task and Responsibilities:

• Sell mobile phone products, accessories, and related services

• Accepting customer payments and order completions

• Must communicate a variety of options, promotions, and pricing to support store sales initiatives

• Ability to operate computer, wireless equipment, copier, and fax

• Educate and engage customers through product demonstrations and internal product recommendation

• Handle customer service inquiries

• On occasion assist with inventory and stocking lifting up to 25 pounds

• Assist as assigned in all aspects of product offerings and services available


Skills and Knowledge:

• Demonstrated skills and knowledge of working in retail sales of products with a variety of features,

prices, and multiple plan options

• Ability to retain knowledge and understanding about new and emerging technology related to mobile

phones and related technological products and services

• Provide efficient and courteous customer service

• Good oral and written communication skills

• Above average computer skills

• Attention to detail to ensure an extraordinary customer experience


Education and Other Requirements:

• High school or GED preferred, but not required.

• 1-3+ years of retail/customer interfacing sales experience preferred

• Prior small electronic device repair experience helpful

• Must have reliable transportation and a smart phone


Email resumes to:, or visit our website to respond.

Phone contacts should call: 865-408-8638. Thank you.


Email resumes to:, or visit our website to respond.
Retail Sales and Service Associate I

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