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Hispanic Chamber of Commerce of East Tennessee



job Nov 12 2014

Retail Sales and Service Manager

MDM Human Resource Consulting

Retail Sales and Service Manager

Job Description: Basic Role and Responsibilities

Perform manager duties related to sales as prescribed to ensure the company meet and exceed financial

expectations and requirements. Experience and understanding of managing people, finance reconciling, and

inventory management and control. Aware of guidelines across a variety of sales functions and related duties

as assigned. Manage and/or supervise sales associates across multiple locations, schedule work assignment

as required, oversee the day-to-day activities and train associates as defined.

Provide customer service, and perform a variety of sales related duties which includes but is not limited to:

customer interaction, complaint resolution, contracts, product warranties, stocking, and customer service,

inventory and display reconciliation. Must be self-motivated, reliable, excellent people skills and willing to work

weekends and/or holidays. Electronic/mobile phone knowledge and repairs a plus.

Position Reports to: Business Owner; Senior level business official as defined.

Hours and Compensation: The hours and days for this position vary: Monday through Sunday.

Salary: Base pay per hour plus possible commission and quota based incentives, with opportunity for growth.


Task and Responsibilities:

• Manage and oversight for supply and sell of mobile phone products, accessories, and related services

• Manage and monitor sales associates, and train as required to ensure financial targets are met

• Stay up to date on competitor's products, services, price, a market penetration

• Must communicate a variety of options, promotions, and pricing to support store sales initiatives

• Complete all aspects of opening and closing stores in accordance with prescribed procedures

• Ability to operate computer, wireless equipment, copier, and fax

• Educate and engage customers through product demonstrations and internal product recommendation

• Handle customer service inquiries, customer payments and order completions and problem resolutions

• On occasion assist with inventory and stocking lifting up to 25 pounds

• Assist as assigned in all aspects of product offerings and services available.


Skills and Knowledge:

• Experience working in retail sales

• Ability to manage and instruct associates or other designated staff to attain maximum efficiencies

• Demonstrated skills and knowledge in sales of products with a variety of features, prices, and multiple

plan options

• Ability to retain knowledge and understanding about new and emerging technology related to mobile

phones and related technological products and services

• Above average computer skills

• Excellent oral and written communication skills

• Provide efficient and courteous customer service

• Attention to detail to ensure an extraordinary customer experience.


Education and Other Requirements:

• High school diploma; Associate's or Bachelor degree in retail management or related field

• 3-5+ years of retail/customer interfacing sales experience

• Prior small electronic device repair experience helpful

• Must have reliable transportation and a smart phone


Email resumes to:, or visit our website to respond. Phone

contacts should call: 865-408-8638. Thank you.


Email resumes to:, or visit our website to respond.
MDM Human Resource Consulting

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